UGRID supplies professional CATV/HFC network components. Questions about a return? Email info@ugridnet.com.
Returns
- Unused items in their original packaging can be returned within 30 days of delivery.
- To start a return, email info@ugridnet.com with your order number and the items you want to return. We'll reply with return instructions. Returns sent without contacting us first may not be accepted.
- Items that have been installed, opened from weather-sealed packaging, damaged, or modified cannot be returned, except under our warranty (see below).
Restocking fee
A 15% restocking fee applies to returned items, unless the item arrived faulty or we sent the wrong item. The buyer pays return shipping unless the item arrived faulty or we sent the wrong item.
Damaged, faulty, missing or wrong items
Report damaged, missing or wrong items within 7 days of delivery, with photos of the item and packaging, to info@ugridnet.com. We'll replace the item or refund it.
Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–7 business days. Your bank or card issuer may take extra time to post the credit. Original shipping charges and any customs duties or import taxes are not refundable unless the return is due to our error.
Warranty
UGRID products are covered by a 1-year warranty against manufacturing defects, from the date of delivery. The warranty does not cover damage from improper installation, lightning, or misuse. To make a warranty claim, email info@ugridnet.com with your order number, a description of the problem, and photos. We'll repair, replace or refund the defective item.